We endeavour to address all maintenance issues as soon as is practicable, and emergency repairs will be given priority. We always request that our maintenance staff contact you direct in order to obtain access to the property. Our maintenance workers will try to contact you up to three times, if after this they still haven't made contact your repair will be deferred until you make contact with us again.
If in the unfortunate circumstances, after reporting a repair, where it is classed as urgent i.e. no heating or hot water, your landlord does not confirm permission to proceed within 48 hours, we will give the go ahead for the repair to be carried out. Once your repair has been reported, where your landlord carries out their own repairs, we will liaise with them for an estimated time scale for repairs.
If it is found that you fail to report any repairs, you could be liable for costs for any deterioration or damage resulting from any such delay. You must not instruct a contractor to undertake any work on your behalf - if you do, it will be at your own expense.
We adhere to the Housing Executive Northern Ireland guidance on repairs